Last updated: April 25, 2022
Your privacy is critically important to us. This Privacy Policy describes the kinds of information that we may collect about you, how we collect and use your personal information. Reference to “Teraves”, “we”, “us” and “our” will mean teraveshome.com. By visiting our site, you are consenting to the practices described in this Privacy Policy.
What information we may collect and store
When you contact us directly, register for an account with Teraves, place an order on our website, we may ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password, and the related information required to complete the purchase. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them. You may opt-out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us at support@teraveshome.com.
Below is more information on the ways we collect personal information and how we use it.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
We share your information with Third-Party Service Providers who help us provide our orders and store services to you. For example:
- Shipping providers
Your information will be provided to shipping providers in order to complete order fulfillment and delivery. These third-party service providers have access to personal information needed to perform their functions, but may not use it for other purposes.
- Payments
We accept payments through PayPal and Stripe. When processing payments, some of your data will be passed to PayPal and Stripe, including information required to process or support the payment, such as the purchase total and billing information.
Please see the PayPal Privacy Policy, Stripe Privacy Policy for more details.
- Google Analytics
We use Google Analytics to allow us to measure, analyze and understand how our customers use the Site and to identify ways to improve both its functionality and your shopping experience.
Please see the Google Privacy Policy for more details.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
When you place an order through the site, we will maintain your order information for our records unless and until you ask us to delete this information.
Security
The security of your Personal Information is important to us and we work hard to safeguard your data. However, please be aware that despite our best efforts, no security measures are perfect or impenetrable. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Do we make updates to this privacy policy
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
How to contact us
If you have any questions regarding privacy, please don’t hesitate to contact us at support@teraveshome.com.